FAQNovember 9, 2020 2020-12-15 15:12
Frequently Asked Questions
Who are the consulting doctors?
All the doctors are registered medical practitioners. Along with qualifying degrees – experience, research and track-record of practice are taken into account before a doctor is registered with My Medicine and given access to answer patient queries. Please check out our doctors’ profile.
Is Free Delivery available for the whole of Myanmar?
Yes and please refer below delivery information.
1. Yangon – 100% orders are shipped with next day delivery. Orders placed after 3:00 pm on Friday and over the weekend are dispatched on Mondays.
2.Other Cities in Myanmar – 100% orders are processed within 24 hours of payment provided the product ordered is in stock. Orders are not processed or shipped on Saturday, Sunday or major public holidays in Myanmar. Please consider shipping time as an estimate for intercity delivery due to COVID.
3.Intercity Delivery – We deliver your orders to Yangon within the same day and 3-7 days delivery to townships in other cities across Myanmar. Our Care Companion will contact you directly provided your correct information if your township is in the area where we are unable to reach at the moment.
Do I need a coupon code for 10% Discount?
No, all KBZ employees are entitled to a 10% discount on all supplements and vitamins excluding medicines.
What is My Medicine’s Operation Hours?
Monday to Friday – 09:00 am to 5:00 pm
How can I speak with a pharmacist?
Chat with us on My-Medicine Facebook Messenger
Email us on [email protected]
How can I make payment with KBZPay?
For KBZPay, Please follow below instructions to process the payment.
Step 1. Click Scan and Pay in your KBZPay App
Step 2. Click Manual
Step 3. Select “Pay to merchant” option
Step 4. Enter code 70006301001 and click Pay
Step 5. Enter the total amount
Step 6. Enter the order confirmation number in the KBZPay “Add notes (optional)” field, and click Finish
အဆင့် (၁) သင်၏ KBZPay application တွင် ‘Scan and Pay’ ကို နှိပ်ပါ။
အဆင့် (၂) ‘Manual’ ကို နှိပ်ပါ။
အဆင့် (၃) ‘Pay to merchant’ ကို ရွေးချယ်ပါ။
အဆင့် (၄) ကုဒ်နံပါတ် 70006301001 ဟု ရိုက်ထည့်ပြီး ‘Pay’ ကို နှိပ်ပါ။
အဆင့် (၅) သင်ပေးအပ်ရမည့် ငွေပမာဏကို ရိုက်ထည့်ပါ။
အဆင့် (၆) KBZPay ၏ ‘Add notes (Optional)’ ကွက်လပ်တွင် သင်၏ My-Medicine မှ
အော်ဒါနံပါတ်ကို ရိုက်ထည့်ပြီး ‘Finish’ ကိုနှိပ်ပါ။
Does 10% OFF Discount apply to all items on My Medicine website?
The discount only applies to supplements and vitamins excluding medicines. Health profile must be completed in order to receive the auto-discount for all KBZ employees.